This Privacy Policy explains how COSMIRA (“COSMIRA,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Age Restriction
Our website and products are intended only for adults who have reached the legal smoking or vaping age in their location.
In the United States, you must be at least 21 years old to purchase tobacco products, including electronic cigarettes, e-liquids, and other electronic nicotine delivery system products.
We may request your date of birth, identification information, or other information necessary to verify your age and eligibility to purchase our products. We reserve the right to refuse or cancel an order when age verification cannot be completed.
The FDA states that electronic cigarettes and other tobacco products may not be sold in the United States to anyone under 21 and encourages online retailers to use adequate age and identity verification methods.
2. Information We Collect
We may collect the following categories of personal information.
Information You Provide
When you interact with our website, you may provide:
Your name
Email address
Telephone number
Billing address
Shipping address
Account login information
Date of birth or age-verification information
Order and purchase information
Customer service messages
Product reviews or feedback
Marketing preferences
Payment Information
When you make a purchase, your payment information may be collected and processed directly by third-party payment providers.
We generally receive limited transaction information, such as payment status, transaction number, payment method, and order amount. We do not normally store complete credit or debit card numbers on our own servers.
Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Approximate location
Referring website
Pages viewed
Products viewed
Shopping-cart activity
Date and time of access
Cookie identifiers
Advertising or analytics identifiers
Information From Third Parties
We may receive information from:
Payment processors
Shipping and logistics providers
Age-verification providers
Analytics providers
Advertising platforms
Social media platforms
Fraud-prevention providers
Customer support providers
3. How We Use Your Information
We may use personal information to:
Process and deliver orders
Verify your identity and legal purchasing age
Create and manage customer accounts
Process payments and refunds
Provide order and shipping updates
Respond to questions and customer-service requests
Prevent fraud, abuse, and unauthorized transactions
Improve our website, products, and customer experience
Personalize website content
Measure website performance and traffic
Send promotional emails where permitted
Display relevant advertising where permitted
Maintain business and transaction records
Comply with legal and regulatory obligations
Enforce our Terms and Conditions
Protect our rights, customers, and business
4. Legal Bases for Processing
Where the GDPR, UK GDPR, or similar privacy laws apply, we may process your personal information under one or more of the following legal bases:
Contract: Processing is necessary to process your order or provide requested services.
Legal obligation: Processing is necessary to comply with applicable laws and regulations.
Legitimate interests: Processing is necessary for fraud prevention, website security, customer support, business analysis, or service improvement.
Consent: You have given permission for marketing communications, advertising cookies, or another specific purpose.
You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before your consent was withdrawn.
5. Cookies and Tracking Technologies
We may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may be used to:
Keep items in your shopping cart
Remember account and language preferences
Maintain website security
Understand how visitors use the website
Measure advertising performance
Personalize content and advertising
Prevent fraudulent activity
You can manage cookies through your browser settings or through the cookie-preference tool available on our website.
Disabling certain cookies may affect website functionality, including account login, shopping-cart functions, and checkout.
6. How We Share Information
We may share personal information with trusted third parties that help us operate our business, including:
Website-hosting providers
Payment processors
Shipping and fulfillment providers
Age-verification providers
Fraud-prevention providers
Email and customer-service platforms
Analytics providers
Advertising and marketing partners
Professional advisers
Government authorities where legally required
These providers may access personal information only as necessary to perform services for us or as permitted by applicable law.
We may also disclose information:
To comply with a court order or legal request
To investigate suspected fraud or illegal activity
To enforce our agreements and policies
To protect the safety and rights of our customers or business
In connection with a merger, acquisition, financing, restructuring, or sale of assets
7. Sale and Sharing of Personal Information
We do not sell personal information in exchange for money.
However, when analytics or advertising technologies are enabled, certain information—such as cookie identifiers, IP addresses, device information, and website activity—may be disclosed to analytics or advertising partners.
Under some privacy laws, these activities may be considered “sharing,” targeted advertising, or a sale of personal information.
Where required, you may opt out by:
Using the cookie-preference tool on our website
Disabling non-essential advertising cookies
Contacting us using the details below
California privacy law may provide eligible consumers with rights to know, delete, correct, opt out of the sale or sharing of personal information, and limit certain uses of sensitive personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Complete transactions
Fulfill orders
Provide customer support
Maintain tax and accounting records
Resolve disputes
Prevent fraud
Enforce agreements
Comply with legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no internet transmission, payment system, or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account password confidential and notifying us if you believe your account has been accessed without authorization.
10. International Data Transfers
Our website and service providers may operate in countries outside your country of residence.
As a result, your information may be processed or stored in jurisdictions that have different data-protection laws.
Where required, we use appropriate safeguards for international data transfers, such as contractual protections or other legally recognized transfer mechanisms.
11. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Restrict or object to certain processing
Withdraw consent
Request a portable copy of your information
Opt out of targeted advertising
Opt out of the sale or sharing of personal information
Submit a complaint to a data-protection authority
To submit a privacy request, contact us using the information at the end of this Privacy Policy.
We may need to verify your identity before completing your request. Certain information may be retained where required by law or necessary for fraud prevention, transaction records, dispute resolution, or other legitimate purposes.
12. California Privacy Rights
If applicable, California residents may request information about:
The categories of personal information we collect
The sources of that information
The purposes for collecting or using it
The categories of third parties receiving it
The specific pieces of information we maintain about them
Eligible California residents may also request correction or deletion and may opt out of certain selling or sharing activities.
We will not unlawfully discriminate against you for exercising your privacy rights.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof of authorization and identity verification.
13. Marketing Communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us.
Even after opting out of promotional communications, you may still receive non-promotional messages relating to:
Your account
Your orders
Payments
Shipping
Product safety
Policy changes
Customer-service requests
14. Children’s Privacy
Our website is not intended for children or minors.
We do not knowingly offer our products to anyone below the legal smoking or vaping age. If we learn that personal information has been collected from an ineligible minor, we will take reasonable steps to delete it, subject to applicable legal requirements.
Parents or guardians who believe a minor has submitted personal information may contact us to request its removal.
15. Third-Party Websites
Our website may contain links to third-party websites, social media pages, payment services, or other external platforms.
We are not responsible for the privacy, security, content, or practices of third-party services. You should review the privacy policies of those services before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our business practices
Website functionality
Service providers
Legal requirements
Regulatory requirements
When changes are made, we will update the “Last Updated” date at the top of this page.
Material changes may also be communicated through the website or by email where appropriate.
17. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
